At Verulam Engineering, we are committed to providing our customers with precision-engineered products that meet or exceed their expectations for quality. As part of this commitment, we maintain an ISO 9001 Quality Management System that is certified by an accredited third-party registrar.
1) Customer Focus: We strive to understand and meet our customers' needs and expectations, and to exceed them whenever possible. We are committed to delivering products that are of the highest quality, reliability, and performance.
2) Continuous Improvement: We are dedicated to continuously improving our products, services, and processes. We measure our performance against established objectives, and take corrective action as needed to ensure that we meet or exceed our goals.
3) Employee Engagement: We recognise that our employees are the key to our success, and we are committed to providing a safe and healthy work environment that promotes teamwork, open communication, and personal development.
4) Process Approach: We manage our operations through a process approach that focuses on identifying and controlling the key processes that drive quality and customer satisfaction. We use data-driven decision-making to continuously improve these processes.
5) Supplier Relationships: We work closely with our suppliers to ensure that they meet our quality standards, and we hold them accountable for meeting our requirements.
Through these principles, we aim to maintain our ISO 9001 Quality Management System and continuously improve our quality performance. We will review this policy regularly to ensure that it remains relevant and effective, and we will communicate it to all employees, customers, and suppliers to ensure that everyone understands our commitment to quality.
We are ready, no job is too small!